Delivery Information & Terms

Dispatch & Tracking

• Processing Time: All orders are dispatched within 2 business days. (Example: Orders placed on Sunday are collected Monday for Tuesday delivery).

• Courier Services: We dispatch via DPD or Royal Mail Special Delivery. You will receive a tracking number as soon as your order leaves us.

• Delivery Slots: DPD will send a text and email on delivery day with your 1-hour time slot. Downloading the DPD App allows you to easily manage or track your delivery.

• Mobile Number Privacy: Providing a mobile number at checkout is strictly used for live courier updates—never for marketing.

Important: DPD Safe Place Policy & Liability

Selecting a "Safe Place" (at checkout or via the DPD app/tracking link) transfers 100% liability to the buyer for loss or theft once the parcel is delivered.

• Proof of Delivery: A driver photo and GPS location ping serve as definitive proof of delivery, even if the driver does not follow precise placement instructions.

• No Replacements or Refunds: Neither we nor DPD will cover, refund, or replace stolen parcels once a "Safe Place" delivery scan is logged.

• Guaranteed Protection: If you want fully covered delivery, ensure someone is available to sign for the parcel in person or divert it to an official DPD Pickup Shop.